bji99's commitment to responsible gaming
bji99 believes that gaming is for entertainment only. We are committed to protecting every one of our members — which is why we have age verification, deposit limits, self-exclusion, and round-the-clock support.
Why is responsible gaming important?
Playing with enjoyment while staying within limits is the foundation of responsible gaming.
Online gaming is a popular form of entertainment for millions of people in Bangladesh. bji99 always wants our members to enjoy this experience with joy, safety, and responsibility. The core goal of our responsible gaming policy is to keep gaming a source of entertainment, not a problem.
Gaming is enjoyable only when you are in control of your own budget and time. At bji99 we have created an environment where you can manage your own gaming experience — from setting deposit limits to full self-exclusion. Our support team is with you seven days a week, twenty-four hours a day.
Our protection tools
bji99 provides these powerful tools to keep you safe.
Set deposit limits
Decide for yourself how much you can deposit each day, each week, or each month. Once a limit is set it takes effect immediately, and there is a 24-hour waiting period before it can be increased.
Time limits and cooling-off
You can take a cooling-off period of 24 hours, 48 hours, or 7 days. During this time your account will be temporarily suspended, helping you make decisions with a clear head.
Self-Exclusion
If you feel gaming is getting out of your control, you can apply for self-exclusion. It is possible to close your account for 30 days, 6 months, or permanently.
Age verification
bji99 strictly verifies the age of all members at registration. Only persons aged 21 or older may open an account and play. Any account belonging to a minor will be closed immediately.
Loss limit
Set in advance the maximum loss you can absorb within a given period. Once this limit is reached, the system will automatically alert you and temporarily stop play.
Support and advice
For any issue, our Bangla-speaking support team is available in live chat seven days a week, twenty-four hours a day. Share your concerns in complete confidence — we are always ready to help.
How to set limits?
Activate protection limits on your account in just a few simple steps.
Log in to your account
Log in to bji99 with your username and password. Make sure you are using a secure connection.
Go to account settings
Click on your profile icon in the top right of the dashboard. From there, find the "Responsible Gaming" section.
Set a deposit or loss limit
Choose the type of limit you want — deposit limit, loss limit, or session time limit. Enter the specific amount and time period.
Confirm
Once a limit is set it takes effect immediately. To make changes, submit a new request — a 24-hour waiting period applies to any increase in limits.
Contact us if you need help
For any problem or confusion, contact us via live chat or email. Our team will help you with the correct settings.
Warning signs of problem gaming
Recognize these signs to protect yourself or someone close to you.
- A tendency to place larger bets in order to recover lost money ("chasing losses").
- Spending more time or money on gaming than planned, and being unable to stop.
- Hiding your gaming from family, friends, or colleagues, or lying about it.
- Neglecting work, family, or important responsibilities because of gaming.
- Feeling restless, anxious, or irritable when unable to play.
- Taking on debt or spending money the family needs in order to gamble.
- Using gaming as an escape from stress, loneliness, or sadness.
For 21+ players only
bji99 firmly believes that protecting minors from gaming is our highest responsibility. That is why every user's age is strictly verified at registration.
If you suspect that a minor is using bji99, email [email protected] immediately or let us know via live chat. We will act quickly.
Use parental control software to protect minors' online activity at home. Make sure your device is password protected and educate children about online safety.
Age restriction policy
- Age is verified at registration using a national ID card or birth certificate.
- Accounts for persons aged 18 to 20 are not approved.
- If a minor's account is identified, it is closed immediately.
- Providing a false age results in permanent account closure without a refund of deposits.
- Any account belonging to a minor will be closed upon a parent or guardian's request.
How does self-exclusion work?
Take a break from your account at any time, whenever you need it.
30-day break
Choose a 30-day self-exclusion for a short-term break. During this period login and betting are completely suspended.
6-month break
A 6-month self-exclusion for longer-term support. Promotional emails will not be sent during this period either.
Permanent closure
Your account can be permanently closed if you wish. This decision is final and cannot be reversed.
Contact us for support
Do not face gaming problems alone — we are here for you.
Live chat support
Our Bangla-speaking support team is available in live chat seven days a week, twenty-four hours a day. Share any concern or issue in complete confidence.
Email support
For any request or question related to responsible gaming, write to us at: [email protected]
Common Questions and Answers
Answers to frequently asked questions about responsible gaming.
Enjoy safely —
play responsibly
bji99 is your entertainment companion — but always within limits. Explore our games or check the FAQ for any questions.